CS in Focus

Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue.

Since 1996, the National Customer Service Association (NCSA) has been THE global membership organization that equips you with the information and skills to build and nurture enduring customer relationships. Our vision is "Excellence in service for every customer—internal and external—every time." NCSA provides many valuable tools to members and non-members alike, offering support and guidance with marketing, customer relations, and employee training and education.

Forum for Customer Service Managers & Professionals is a community of customer service professionals who share ideas, advice, and best practices. The forum is a great place to ask questions, get advice, and learn from others in the field. The forum is moderated by customer service experts who are available to answer your questions and help you troubleshoot issues. The moderators also keep the forum organized and up-to-date with the latest information on customer service trends and developments.

Customer Success Network is a peer-learning community is a workplace community of over 6000 members with 17,000 members on LinkedIn. The community offers a great avenue to learn from and connect with other customer success professionals. The community offers a variety of resources, including articles, guides, webinars, and more, to help you be successful in your role. In addition, the community provides a platform for networking and collaboration, so you can share best practices and ideas with others in the field.